From booking appointments to patient education, billing, referrals and prescription renewals, tons of doctor-patient communication happens over the phone. These phone calls are protected by HIPAA (Health Insurance Portability and Accountability Act). Not only do you need to make sure you're using HIPAA-compliant call tracking technology like CallRail, but you're also not falling prey to one of the employee contact list most overlooked security risks: human error. . Marketing Agency's Guide to employee contact list Customer Retention HIPAA compliance and call tracking: a history HIPAA, originally known as the Kennedy-Kassebaum Bill, is a set of regulations that became law in 1996.
These laws help people move their health insurance and medical records from one healthcare facility to another. 'other. In addition, HIPAA has also created a system to recognize and enforce the rights of patients to employee contact list protect the confidentiality of their medical records. But what does this have to do with call tracking? In 2009, HIPAA was expanded by the Health Information Technology for Economic and Clinical Health Act (HITECH) to cover all business partners with access to health information, including call tracking providers. The law now requires that all patient health information be protected from disclosure and misuse by the practitioner and any business partners with access to employee contact list that information, such as CallRail.
This personal health information is known as protected health information (PHI) under HIPAA. Two different types of PHI are the employee contact list stored in CallRail: Call recording: Although recording phone calls between doctors and patients can help analyze lead quality and train staff members, their content clearly contains personal health information. Phone calls between healthcare providers and their patients frequently involve discussions of personal issues and medical histories. Caller ID information: Even if you don't record these calls, the fact that the call even took place creates a paper trail that connects a person to employee contact list a medical practice and the types of services it provides.