As a retail operations manager, you worry that all branch managers have the right planograms, sell sheets, procedures, etc. This usually involves having to type them up, print them out, and then drive to distribute them to each branch. Printing costs you a lot of money, time and is simply inefficient. Sellers should read these sheets, ensure they are up to date with the latest sales or new launches. Assistants often refer to sheets when a customer asks for the price of the item for sale.
The problem arises when you have only printed one sheet per branch. You often wonder if your assistants have even read it. Employees often spend time trying to find it, whether under a desk, with another assistant or, in the worst case, missing. When a client approaches and the assistant hasn't read it yet, it becomes clear and ends up being very unprofessional. Connecteam Tip: You can reduce costs and gain efficiencies when it comes to product launches and sales. Instead of driving around for hours wondering if employees even read the sheet, open the Connecteam app and upload all your documents to the knowledge base.
Every employee has access to the application from a desktop or any mobile device anytime, anywhere. They don't have to bother looking for the sheet because all the information is in their back pocket. You can also track who has read it, and you can send a direct message via chat to any employee who hasn't read it yet. Currently, if the supplier informs you of a defective product, you must call each store and inform them of the latest changes. Your sales manager should then locate all staff and update them with salesperson instructions. You end up spending half your day calling all the store managers, and if they're busy, the end customer suffers. Especially if they walk into the store and the assistant has no idea what the customer wants. Connecteam tip: Retail operations managers no longer need to call every branch for updates.